EVENT INFORMATION

  1. Please bring along your Official Identity Card during the ticket redemption (if any)  and entrance to the venue hall.
  2. The ticket categories available are Numbered Seating, Festival/Standing (with queue number) and Free Seating (seating with queue number partially restricted view) . All ticket holders must oblige to the rules and event schedule that will be announced by the promoter.
  3. The audience attending the event is responsible for their personal risk. The promoter is not responsible for any medical condition of the audience which relates to a congenital disease.
  4. The promoter has the right to deny entry to the event and/or pull an audience out from the venue without a refund if any of the mentioned rules and regulations is/are violated.
  5. By purchasing this ticket, you have agreed to all the Terms & Conditions mentioned on this page and your ticket.
  6. Schedules related to the event may change at any time without prior notice. Please adjust your time of arrival accordingly.
  7. The event’s schedule may change based on local conditions and circumstances. Stay tuned to Mecimapro’s social media accounts for details.
  8. The promoter reserves all rights to change/add or modify all provisions mentioned in the Terms and Conditions without prior notice.

TICKETING

  1. It is a must to make your ticket purchase by using your own identity. 
  2. Please make your ticket purchase using the valid and correct data. Your ticket cannot be altered, refunded and/or modified after purchase is made.
  3. Purchased tickets cannot be cancelled and/or transferred to another party for any reason.
  4. Tickets and its benefits (if any) are as stated on the Official Seating Plan and event information page (bit.ly/shi2025).
  5. Tickets can only be purchased through Mecimashop.com and the ticket purchase link for MCP Members. Please refrain from purchasing tickets from any party other than the listed outlets. The promoter is not responsible for any ticket fraud purchased from other parties.
  6. By purchasing the ticket, ticket holders have agreed to the collection and usage of any personal data.
  7. Your ticket purchase is for the attendance to SARANGHAEYO INDONESIA 2025.
  8. The ticket format (physical ticket or digital ticket) of the concert will be announced on a later date. Ticket holders will be updated accordingly at the latest 2 weeks before the show date.
  9. For customers who purchased the tickets via MCP Member order links and Mecimashop.com, the Payment Confirmation Email sent to your email is the proof of your purchase and serves as your E-Voucher. E-Voucher will be exchanged with a physical ticket (if any) before entering the venue. Ticket holders will be updated accordingly regarding ticket redemption (if any).
  10. All ticket holders must follow the terms and conditions that have been written on the ticket and also the terms and conditions of entry into the event that has been determined by the promoter (including but not limited to the health protocols).
  11. Tickets purchased are only allowed to be used for personal purposes and not to be sold illegally. If the Promoter receives any information regarding unauthorized ticket sales or sales without the consent of the Promoter and/or the appointed ticketing partner, the Promoter reserves the right to cancel the ticket.
  12. Tickets cannot be used for commercial purposes, including but not limited to prizes, contests, giveaways, and/or other purposes without the promoter’s consent. Tickets sold and/or used for this purpose will be cancelled without a refund, with the ticket holder will not be permitted admission.
  13. The Promoter reserves the rights to cancel any purchased tickets.

HEALTH CHECK POLICY

  1. For audience who feels unwell, we advise you to wear mask throughout the event.
  2. The promoter will stipulate any additional terms and/or conditions related to the health protocols in accordance with the prevailing law and/or regulations.

CHECKINGS

  1. The Promoter has the right to inspect bags, clothing, and/or other luggage at the entrance to the event and/or inside the venue.
  2. For easier and swift bag checks, all audiences are required to use PVC bags (transparent bags). Please do not bring any oversized bags in any type. If the audience uses a bag with any other material and/or size, the security team reserves the right to forbid your entry to the event area.
  3. Backpacks and any other bags which are not made of PVC or transparent material are strictly not allowed.
  4. One person is only allowed to bring one bag and Official Lightstick along with its bag. If you bring more than the specified criteria, you must store the other bags at the deposit counter.
  5. Checks are carried out for the safety and comfort of the entire audience.
  6. The audiences are obliged to follow the rules and directions given by the event staff and officials.
  7. The promoter is not responsible for any items and/or property that are lost and/or damaged during the event.

EVENT PROHIBITION

  1. You are not allowed to re-enter the venue if you have left the event area.
  2. You are not allowed to enter the venue before the time specified. 
  3. It is prohibited to take pictures and/or videos using cameras and/or other recording devices. 
  4. Live Streaming is prohibited throughout the event.
  5. Prohibited items include (but not limited to) folding chairs, food & drinks, selfie sticks/monopods, professional cameras/recording equipment, weapons, illegal drugs, large fan, banners, tablets / iPad, flashlights/lasers, plastic bottle/cans, cigarette, costumes, oversized headband which restricts view, trumpets, PVC backpacks/oversized PVC bags, other type of bags than the allowed PVC bag, as well as flammable materials.

REFUND POLICY

  1. Refunds will be given to the ticket holders if the event’s status is declared as cancelled. If the event is cancelled, refunds will be given by the promoter and the respective ticketing outlet with procedures that will be announced accordingly.
  2. Ticketing admin fee and credit card convenience fee (if any) are not refundable in any case.

FAQ and Terms & Conditions will be updated according to the current situation and condition without prior notice. Please make sure to follow our social media @mecimapro and @mecima_shop for updates.

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